Refund policy

Refund & Return Policy

Welcome to Kellum Viral Products! We strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be occasions where a refund is necessary. Please read our refund policy carefully to understand the conditions under which refunds are granted.

1. Non-Delivery
- If your item has not been delivered, please contact our support team. Note that our policy does not cover non-delivery issues beyond our control, such as incorrect addresses provided during checkout.

2. Return Policy Limitations
**No Refund Items**: Certain items may not be eligible for refunds. Please check the product description for specific refund eligibility.
**Time Frame**: Items must be returned within 30 days] of the purchase date to be eligible for a refund.

3. Condition of Returned Items
- Items must be returned in their original condition, unused, and with all original packaging and tags intact. Refunds may be denied or adjusted for items that are damaged or have missing parts.

4. Payment Method Restrictions
- Refunds will be issued to the original payment method used for the purchase. If this is not possible, a store credit may be provided.

5. Fraud Prevention
- To prevent fraud and ensure the integrity of our refund process, refunds will only be made to the original purchaser. 

6. Customer Expectations
- Refunds will not be granted based on unmet expectations that were not explicitly promised by our product descriptions or customer service.

7. Legal and Policy Compliance
- If a refund is issued and the item is not returned as per our guidelines, we reserve the right to re-debit the original payment method and pursue legal actions if necessary.

How to Request a Refund
To initiate a refund, please contact our customer service team at info.kellum.us with your order number, reason for return, and any supporting documentation or photos. We will guide you through the process and provide a return authorization if applicable.

We appreciate your understanding and cooperation with our refund policy. Thank you for shopping with Kellum!